FAQs

On our home page at the top right corner you will see the option of "Login / Register". Click on it and you will be guided to the "log in" page.

After login in to your account, on the left side of the page you can see the option of My Orders. Click on it and you will see the list of orders you have made with us. You can then click to the specific order and see its status.

Please take a screen shot of the error message and send it across through an email. We will look into the issue.

You can become a part of aarvitechnology family in one simple step. You need to click on "Register" option on the top right corner of our website and provide us with some of your basic information.

We will send you automated email confirming that you are registered with us.

If you have forgotten your password or it does not work for some reason, the first step we recommend is to try the "Forgot Your Password" in login page to generate a new password. If this new password doesn't work, please contact Customer Support.

No, but if you are new user then you have to do registration with us and during registration we will ask your address information and in further stages we will not ask it. You can also see all your address in left panel's "Address List" section.

You may follow the following steps to place an order:

• Select the desirable items
• Add the item to Shopping bag
• Click Proceed to checkout option
• Login with your account details or proceed as guest
• Enter the shipping address and select a payment mode to proceed with the payment.
• Click Place order and complete the payment.
• On successful order placement the Order ID will be generated and invoice will be send to your register email address.

There are few items on the website on which the blouse worn by the model is for photography purpose. Hence, we provide matching blouse for those items which may differ from the one model is wearing.

The time to ship of all the items is mentioned on the website. Additional 4 days are required for customization and then next 3-4 days for delivery.

We at aarvitechnology deliver orders through reputed courier companies like DHL, UPS, and First Flight.

Once your order is successfully placed you will receive a confirmation email from us. You can also login to the My Account section and check the status of your order.

At present we do not take orders over phone.

We will try not to attach the invoice but generally because of the prevalent regulations we send the invoice along with the product.

Yes, we do allow exchanges. For further details on this please check our Returns Policy.

Request you to place a fresh order for the item you choose to purchase.

Checking your order status is very easy. You need to log in to the My Account section and click the My Orders tab. The order, and item, status will be available there.

The product will be dispatched within 1 business day after placing the order. An additional 4 days are required to deliver the product at your doorstep. Also, if you opt for stitching then it will take 4 days extra for customization.

This indicates that the item is in process in our workshop and will be shipped soon.

You will receive an auto-generated email from us with details of the items which has been shipped along with the tracking details.

This can happen as different items have different processing time. Items which get ready first are shipped to you separately.

For priority requests, we can try for it. But we can not assure that we can make the delivery as per your request. Sometimes the product takes their due time in processing. If you have any time constraints then you can always opt for Ready to Ship products on our website.

Yes, we can certainly remove the stitching or customization request from your order. As long as the order has not moved to the Processing stage.

The status indicates that there is a confirmation required from you for the item. You will receive an email from our customer service team with the list of all details required from you.

Due to differences in Shipping Costs, we can not ship items from one order to two shipping addresses. IF you need delivery at two locations, we request you to place two orders.

Once an item is out of stock there is no certainty to provide that item in future. You can check the similar items available on the website.

All you need to do is provide us the item code and the required number through an email so that we can check and inform you about the availability.

No, you don't have to be a registered user of aarvitechnology to shop with us. However, being a registered user helps with faster checkouts and personalized recommendations. Keeping the many benefits of registration in mind, we have made registration very simple.

For all items we offer the best value to our customers. In this case, it might happen due to various factors like high demand of the item or low cost of the raw material.

We offer our products at a very reasonable price and we are not in practice of offering discount on regular items. Our mission is to give our customers fresh fashion at genuine prices. We assure you that it will be hard to find such a huge range of items and varieties under one roof with so many offerings. We would also like to introduce our Sale section. You may find items ranging from 10% to 30% discount. You may check our Sale Section items link for sale. If you want to purchase our items in a bulk then kindly let us know the item codes and the exact quantity so that we can check and advise you accordingly. But sometime occasionally we provide some discount offers.

No, only one discount code can be used at a time to place an order.

You can use any discount code for future orders only. You can use it in next order.

As the item is already on sale and on a discounted price, any additional discount will not be applicable to it.

Request you to send us an email with the code provided to you along with the item details, we shall assist you in getting the same redeemed.

All discount codes are subject to expiry. We request you to email us the code so that we can check the same from our side, and update you on it.

The gift card has lifetime validity.

We offer all our products at a nominal price keeping the quality standards in mind. However, we do offer various promotions from time to time and also have a separate sale section for items with discount.

For all the items, we generally provide sleeves up to 3-5 inches on special request of the customers. But, it is encouraged to check the possibility of the sleeves before placing the order for such items.

Customization can be added against the order till the time the order is not dispatched. You will however need to pay the additional stitching charges through a payment link we provide.

Measurement can be changed till the time the item is not sent for stitching and the updated measurement attributes must be communicated to our customer service team on priority.

In a pre-stitched sari, the sari is stitched with the petticoat. If you wish to have the sari stitched separately then you need to mail us about it after placing the order.

2 Inch loosening will be available in all items stitched on custom measurements.

Yes, of course you can submit your measurements later. However to ensure that your order is processed at the earliest, we urge you to submit your measurements with the order.

Your payment may have failed due to some technical error while performing the transactions. We’d suggest you to try a different Card for payment or contact your respective bank.

This may have happened due to some technical error while performing the transactions. Write back to us with your payment details with an option of whether you want Refund or Gift Card to shop at aarvitechnology.com.

If your payment is not completed successfully through the Gateway used, please try to make it using another Gateway by deleting the cookies from your system. However, if the issue persists please send us the error message which you are getting while trying to complete the payment and we will forward to the concern department for further assistance.

We accept payments through:

• Credit Cards: Visa/Master Card/Discover/JCB/American Express/DinersClub cards
• Debit Card
• Net Banking
• Gift Card by aarvitechnology

For more details, please check Payment Options.

Partial payment is not applicable. To complete your order you need to make a full payment.

We do not seek any credit card information from our customers through e-mails, phone calls or in any other way. Also, we suggest you to please do not share it with anyone. However, for the interest of those customers who are making online payment, we are using special credit card security technology called SSL (Secure Sockets Layer). This encrypts your credit card number so that it can not be read as the information travels over the Internet. All your credit card details which you fill online for making payment on our web site directly goes to the issuer bank.

Your credit card or any other bank details do not come to us but to the credit card company directly for the payment approval directed by Gateway Interface. Hence, your bank details stay confidential.

aarvitechnology.com is using latest data encryption technology to ensure that your account information is not available to outside resources. Also we never share our customer's information to any third party. We consider that the privacy of our customer is extremely important to us. We are in the business of serving you and not selling the information of the customers. Your name, address and other information's are collected only to attend your order.

This may happen due to the following reasons:

• Incorrect details of Credit Card.
• Credit Card declined from Credit Card Company/Bank.
• Crossed Excess Credit limit available on your Credit Card.
• Credit Card Company doesn’t allow overseas transactions.
• Mismatch of Shipping & Billing address. For further assistance, please contact your respective bank.

In case of Credit Card payment, we accept Visa/MasterCard/Discover/JCB/American Express/Diners Club cards. For debit card payment, please check with your bank if they facilitate with overseas payment.

You can change the mode of payment only before it has been made. Once payment completed and approved by us, it can not be changed.

A slight change in price may occur due to currency fluctuation. It always reflects the most recent price with the displayed products on the website.

In such case, you can make the payment through Wire Transfer. Please get in touch with our Customer Support Team to understand the process. For more details, please check Payment Options

We have five payment options to receive payment:

• Cash on Delivery (COD) - For order delivery within India only
• Debit Card
• Credit Card
• Net Banking
• Payment Cards

An international Transaction fee is not charged by us. The same is charged by the respective bank of your credit or debit card. Cross border or International transaction fees are actually charged by your bank. Many times the bank will even try to hide the fee or not claim responsibility for charging it until they are pressed. We receive many inquiries from our customers because they think they are being overcharged. This is a very difficult issue but the answer is that customers must contact their bank for additional information on these fees.

Yes, we charged INR 50 extra for cash on delivery.

Cash on Delivery option is only available for orders shipping to India.

Delivery is made either through reputed courier companies or Indian Postal Service.

We will notify you through email or call upon receiving the order and will take the confirmation accordingly within 1 business day.

The Cash on Delivery facility is available for orders of up to INR 15000.

You have to select payment option other than Cash On Delivery.

Yes we do ship a copy of invoice along with the parcel. In case you require additional copy you can download it from your My Order Section.

Yes partial shipment is possible.

Variation in price depends on multiple factors. Please mail us the item specific link of the site where you have found the item in lesser price so that we can assist you accordingly.

Please place a fresh order for the item you wish to purchase

It will be difficult for us to cancel your order if the same has already been dispatched or undergone customizations. However we request you to email us at Email : sales@aarvitechnology.com with a reason of cancellation, we will check the status of your order from our end and assist you accordingly.

You can surely change the Shipping Address till the item is not shipped. Please contact our Customer Service Team for the required amendment.

Yes you will get the refund of the shipping charges as we provide Free Shipping across India. Please contact our Customer Service Team for the required amendment and refund.

Yes, we ship the orders to every corner of the world. We have partnered with reputed shipping firms to offer our customers the best service.

Before an order is shipped, you can login to the My Account section and view the Order Details to review its status. Once an order is shipped, we email the courier company's name and order tracking number to you. You can visit the courier company's website to track your order.

If you have the tracking information reference number and name of the courier partner), please visit the courier partner's site and check for your order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, please contact our customer service with order number and we will be happy to help you.

We try our best to meet the requirements of our customers. If you require expedited delivery, you can raise a request for it with our Customer Support team and we will try our best to meet it. However, we can not guarantee that it can be expedited. If you require your garments on priority, we request you to see our exquisite range of Ready to Ship items.

The address where you receive your card statement details is called Billing Address.

The address where your orders are delivered is called the Shipping Address.

Yes, you can give different addresses according to your convenience.

We operate with all the renowned logistics companies such as DHL, UPS and FedEx. The delivery of your items is completely secure.

Ready to Ship are those items that we can ship within 1 business day of receiving your order. View the complete selection of Ready to Ship items.

Custom Duty charges are a tax levied on import of goods by the custom authorities of your respective country to raise revenue. Mainly, custom duty is levied on the value of goods or upon the weight, dimensions or some other criteria of the item. These vary from country to country, and even from item to item.

Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our, or any seller's, control, but are determined by your local government.

No, that will not be possible. As a recognized e-commerce company, we pride ourselves in complying with the many rules and regulations that govern international shopping.

We have no control over these charges and can not predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on item, item value, quantity, end use, materials or methods used to make the item, discretion and work load of the duty officer etc. If you are in any doubt, you are encouraged to check with your country custom office.

There are different rates of duty for different goods imported from certain countries in terms of bilateral or other agreement with such countries which are called preferential rate of duties the duty may be percentage of the value of the goods or at specified rate. The rate of customs duty applicable will be as provided in Customs Act, subject to exemption notifications, if any, applicable.

Shipping cost is something which you have paid us to ship the item to you. All our products are shipped on CIF (Cost Insurance Freight) prepaid basis. If the courier delivery person tries to collect shipping charges from you please do not pay and contact us. But VAT/custom taxes and import duties must be paid directly by the buyer to the courier agency. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

We have a list of countries where these charges may occur and we always send an automated email to all our customers once the order is placed informing them about the charges so that they will be aware of these charges at the time of receiving the delivery.

In such cases, we request you to please email at Email : sales@aarvitechnology.com. We will assist you further.

We request you to email us the photographs of the item received highlighting the defect so we can assist you with the solution as soon as possible.

As per our return policy, we accept returns of items within 7 days of delivery. For more detail read our return policy.

Please refer our Return Policy.

Yes, you can return a part of your order as long as it meets our terms of Return and Exchange.

Currently we do not offer this facility.

Currently we do not offer this facility.

We request you to email us the photographs of the item received highlighting the incorrect size using a measuring tape so that we can assist you with the solution as soon as possible.

If we find the concern raised by you is valid, we will bear complete return shipping charges.

Yes, you can. Please check our Returns Policy to know more.

We believe that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. Again, if you still wish to return the item, email us at Email : sales@aarvitechnology.com along with the images so that our team can check and can assist you further.

Yes, we will refund the amount to you once the item is received in our workshop.

Yes, you can modify the order subject to the processing stage of the item.

If the replacement item is of lower value then we can provide you with a gift card to be used in your future orders.

Yes, it will be used.

For cancelled orders, the refund is issued via the same mode of payment that was used to place the order. For example, if you had made the payment for the order using your Visa or MasterCard Credit Card, refund for the cancelled order will be issued to the same credit card.

We have only one store located in SURAT, GUJRAT, India.

We value your privacy and your details are absolutely secure with us. While taking your order we collect only the basic information that is required and that information is absolutely safe with us. Read our Privacy Policy.

We do accept wholesale orders, we request you to email us at Email : sales@aarvitechnology.com with your inquiry, and we will get back to you within 1 business day. Need assistance with something specific? Write to us, our Customer Support Team will be happy to assist you.